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Terms and Conditions

Flexy‑Book Terms & Conditions

Last updated: March 2026

These Terms & Conditions (“Terms”) govern your access to and use of Flexy‑Book.com and any related applications, tools, or services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. Use of the Services

Flexy‑Book provides scheduling, booking, management, and shared‑asset coordination tools for businesses, service providers, and customers. You may use the Services only for lawful purposes and in accordance with these Terms.

You agree to:

Provide accurate and complete information when creating an account
Maintain the confidentiality of your login credentials
Use the Services only for your own business or personal purposes
Comply with all applicable laws and regulations

We may update, modify, or discontinue any part of the Services at any time.

2. Accounts and Access

To use certain features, you must create an account. You are responsible for all activity that occurs under your account.

We may suspend or terminate accounts that:

Violate these Terms
Engage in fraudulent, abusive, or harmful behavior
Misuse the platform or attempt unauthorized access
Fail to pay fees or maintain valid billing information

We reserve the right to refuse service to anyone for any lawful reason.

3. Bookings, Payments, and Cancellations

Flexy‑Book enables businesses to manage bookings, payments, and schedules. Each business sets its own policies for:

Pricing
Cancellations
Refunds
Rescheduling
No‑show fees

Flexy‑Book is not responsible for disputes between businesses and customers. Payment processing is handled by third‑party providers, and you agree to their terms when completing a transaction.

We may withdraw or cancel Services if fraudulent or unauthorized activity is detected.

4. User Conduct

You agree not to use the Services to:

Engage in unlawful, harmful, or abusive behavior
Harass, threaten, or bully others
Post hate speech, discriminatory content, or explicit material
Upload viruses, malware, or harmful code
Interfere with the operation of the Services
Send spam, promotions, or unsolicited messages
Misrepresent your identity or impersonate others

We may remove content or disable accounts that violate these rules.

5. Intellectual Property

All content, software, branding, and materials available through the Services—including text, graphics, logos, icons, images, and code—are owned by Flexy‑Book or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not:

Copy, modify, distribute, or create derivative works
Reverse engineer or attempt to extract source code
Use our trademarks without written permission
Reproduce or republish content without authorization

You retain ownership of content you upload but grant Flexy‑Book a non‑exclusive license to use it for operating the Services.

6. Content Provided by Users

Users may upload information such as schedules, profiles, photos, documents, or shared‑asset details. You represent that:

You own or have permission to use the content
Your content does not violate any laws or rights
Your content does not contain harmful or inappropriate material

We may remove or restrict content that violates these Terms.

7. Service Availability and Accuracy

We strive to keep the Services available and accurate, but we do not guarantee:

Uninterrupted or error‑free operation
That data will always be accurate, complete, or up‑to‑date
That the Services will be free from bugs, viruses, or security vulnerabilities

We may perform maintenance or updates that temporarily affect availability.

Flexy‑Book is not liable for:

Losses caused by downtime or technical issues
Errors in schedules, bookings, or user‑submitted information
Business losses resulting from reliance on the platform

8. Shared Asset Management

For shared assets (e.g., vacation homes, boats, RVs, aircraft), Flexy‑Book provides scheduling and coordination tools only. We do not:

Verify ownership
Mediate disputes
Enforce agreements between co‑owners
Manage maintenance, insurance, or legal compliance

Users are solely responsible for their shared‑asset arrangements.

9. Third‑Party Services

The Services may integrate with third‑party tools such as:

Payment processors
Authentication providers
Analytics platforms
Communication tools

We are not responsible for the policies or actions of third‑party providers. Your use of those services is governed by their terms.

10. Limitation of Liability

To the fullest extent permitted by law, Flexy‑Book is not liable for:

Indirect, incidental, special, or consequential damages
Loss of revenue, profits, data, or business opportunities
Errors, interruptions, or unauthorized access
Actions of businesses, customers, or third parties

Our total liability for any claim is limited to the amount you paid for the Services in the 12 months preceding the claim.

Some jurisdictions do not allow certain limitations, so these may not apply to you.

11. Indemnification

You agree to indemnify and hold Flexy‑Book harmless from claims, damages, losses, or expenses arising from:

Your use of the Services
Your violation of these Terms
Your content or conduct
Disputes between you and other users or businesses

12. Termination

We may suspend or terminate your access at any time for:

Violations of these Terms
Fraudulent or harmful activity
Non‑payment
Legal or security concerns

Upon termination, your right to use the Services ends immediately. Certain obligations (e.g., payment, indemnification) survive termination.

13. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted. Continued use of the Services constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of Connecticut, without regard to conflict‑of‑law principles. Any disputes must be resolved in state or federal courts located in Connecticut.

15. Contact Information

For questions about these Terms, contact:

Flexy‑Book Legal Team
Email: bookings@flexy-book.com
Website: https://flexy-book.com

Return and Refund Policy

Flexy‑Book Returns & Refunds Policy

Last updated: March 2026

This Returns & Refunds Policy explains how returns, cancellations, and refunds are handled when using Flexy‑Book.com (“Flexy‑Book”, “we”, “our”, “us”). Flexy‑Book is a scheduling and booking platform that enables businesses and service providers (“Providers”) to manage appointments, classes, rentals, and shared‑asset usage. Flexy‑Book does not sell products or services directly and is not responsible for any Provider’s return or refund decisions.

By making a booking through Flexy‑Book, you acknowledge that all return and refund matters are handled solely by the Provider you booked with.

1. Role of Flexy‑Book

Flexy‑Book is a technology platform that facilitates:

Scheduling
Bookings
Payments (via third‑party processors)
Communication between Providers and customers

We do not own, create, deliver, or manage the services or assets being booked.
All return, cancellation, and refund policies are set by each Provider. Flexy‑Book is not liable for:

Service quality
Missed appointments
Cancellations
Refund eligibility
Product or service defects
Disputes between customers and Providers

Any questions or issues must be directed to the Provider.

2. Provider Return & Refund Policies

Each Provider using Flexy‑Book may set its own rules regarding:

Number of days allowed for returns or cancellations
Conditions for eligibility (e.g., unused, undamaged, advance notice)
Acceptable reasons for return or refund
Fees or penalties
Documentation or proof required

These policies vary by Provider and are displayed on their profile, booking page, or confirmation email. Customers are responsible for reviewing the Provider’s policy before completing a booking.

3. Terms of Return or Cancellation

Providers may allow returns or cancellations within a specific timeframe (e.g., 24 hours, 7 days, 30 days).
Flexy‑Book does not determine or enforce these timeframes.

If a Provider allows returns or cancellations:

You must follow their stated deadlines
Late requests may be denied
Fees may apply

4. Condition of Return (When Applicable)

If a Provider offers returns for physical items or equipment, they may require that the item be:

Unused
Undamaged
In original condition
Returned with all accessories or packaging

Flexy‑Book does not inspect or verify the condition of returned items.

5. Reasons for Return or Refund

Providers may approve returns or refunds for reasons such as:

Incorrect or incomplete service
Damaged or defective items
Scheduling errors
Provider‑initiated cancellations
Dissatisfaction with service (at Provider’s discretion)

Flexy‑Book does not evaluate or approve these reasons.

6. How to Initiate a Return, Cancellation, or Refund

To request a return or refund, you must contact the Provider directly using the contact information provided in:

Your booking confirmation
The Provider’s profile
Their website or communication channels

Providers may require:

Order or booking number
Description of the issue
Photos (for damaged items)
Proof of purchase

Flexy‑Book does not process return requests on behalf of Providers.

7. Refund Processing

If a Provider approves your refund:

The Provider will initiate the refund through their payment processor
Refund timing depends on the Provider and the payment processor
Refunds may take 5–10 business days to appear on your statement
Fees or partial refunds may apply based on the Provider’s policy

Flexy‑Book does not issue refunds, control refund timing, or determine refund amounts.

8. Non‑Refundable Items or Services

Providers may designate certain items or services as non‑refundable, including:

Digital products
Completed services
Last‑minute bookings
No‑show appointments
Custom or personalized services
Shared‑asset usage slots

Flexy‑Book is not responsible for enforcing or interpreting these restrictions.

9. Disputes Between Customers and Providers

Any dispute regarding:

Service quality
Refund eligibility
Return conditions
Cancellations
Charges or fees

must be resolved directly between the customer and the Provider.

Flexy‑Book does not mediate disputes and is not responsible for outcomes.

10. Contact Information

For questions about a return or refund, contact the Provider directly using the details in your booking confirmation.

For questions about the Flexy‑Book platform, contact:

Flexy‑Book Support
Email: bookings@flexy-book.com
Website: https://flexy-book.com